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Our Family Is Crazy
From the Suggestion

Box
By: Infinity Rehab
Date: June 13, 2019

From the Suggestion Box

We recently received the following comment through our online suggestion box. Here’s our response:

The suggestion:

Hello, I am on Springboard for the first time in a few months and I thought – why is that? I rarely get on Springboard, and I rarely hear of or see my co-workers here or at other facilities get on Springboard. One of my reasons is that printing from the iPads always proves difficult and so I “chunk” my proving jobs from Springboard and other sites into few and far between tasks when I am on the laptop (which rarely happens).

But I discovered another complaint amongst my peers – “There’s nothing on there” or “I never find what I need on there” or “I would rather just make copies of my originals.” This says to me that this site is only being used to print out handouts and evals (like the SLUMS) and that it is poorly organized.

So I suggest a few things:

  1. Re-organize the site to be more user-friendly
  2. Include other media that is not just printable (maybe WS’s that are customizable for patients or videos)
  3. Add more up-to-date and useful materials on here or allow clinicians to upload their own materials (like a free version of com but for all adult materials)

Infinity’s response:

Thank you for taking the time to write up your thoughts and suggestions about Springboard.

It’s true that we consider Springboard to be our “mission control” when it comes to making important documents available to every employee. In that way, it provides a tool that has a lot of potential to help our clinicians stay informed about a wide range of items, from clinical resources to shortcuts for important links to policies/procedures that seem less important until you really need one.

It’s also true our Springboard is not built on a platform with the latest technology. We are aware of this and are looking at options to modernize the platform to make it more user-friendly, mobile-friendly, and perhaps support other types of documents and media that our clinicians may find more helpful. There is no firm timeline on this improvement at this point, but we know it needs to be done and we do have individuals in the communications, IT, and Infinity leadership teams beginning to investigate our options.

Despite these challenges, we definitely aim to keeping the content current. This is a goal we have among Infinity leadership and we have a leader who helps us with the technical support to do this. Brandy Hoffert, Senior Director of Rehab in Oregon, leads us in occasional audits of the materials on Springboard for accuracy and updating materials as they are developed and supplied to her. If you notice an out-of-date or missing resource, please contact Brandy at BDHoffert@infinityrehab.com or send a note in through the Suggestion Box and we’ll work to get it up-to-date or added.

Finally, one helpful tip for finding what you need on Springboard: Use the “search” feature! Choose one to two words to find related resources no matter which folder they are located. It’s a proven pro tip and makes finding what you’re looking for quick and efficient.

___________________________

Have a suggestion of your own? Great! That’s how we improve. Please share your thoughts with us through the “Suggestion Box” tab in the top header of the Springboard home page. We read every submission and take action where we can to help make Infinity a great place to work for all.

From the Suggestion Box

By: Infinity Rehab
Date: June 13, 2019


From the Suggestion Box

We recently received the following comment through our online suggestion box. Here’s our response:

The suggestion:

Hello, I am on Springboard for the first time in a few months and I thought – why is that? I rarely get on Springboard, and I rarely hear of or see my co-workers here or at other facilities get on Springboard. One of my reasons is that printing from the iPads always proves difficult and so I “chunk” my proving jobs from Springboard and other sites into few and far between tasks when I am on the laptop (which rarely happens).

But I discovered another complaint amongst my peers – “There’s nothing on there” or “I never find what I need on there” or “I would rather just make copies of my originals.” This says to me that this site is only being used to print out handouts and evals (like the SLUMS) and that it is poorly organized.

So I suggest a few things:

  1. Re-organize the site to be more user-friendly
  2. Include other media that is not just printable (maybe WS’s that are customizable for patients or videos)
  3. Add more up-to-date and useful materials on here or allow clinicians to upload their own materials (like a free version of com but for all adult materials)

Infinity’s response:

Thank you for taking the time to write up your thoughts and suggestions about Springboard.

It’s true that we consider Springboard to be our “mission control” when it comes to making important documents available to every employee. In that way, it provides a tool that has a lot of potential to help our clinicians stay informed about a wide range of items, from clinical resources to shortcuts for important links to policies/procedures that seem less important until you really need one.

It’s also true our Springboard is not built on a platform with the latest technology. We are aware of this and are looking at options to modernize the platform to make it more user-friendly, mobile-friendly, and perhaps support other types of documents and media that our clinicians may find more helpful. There is no firm timeline on this improvement at this point, but we know it needs to be done and we do have individuals in the communications, IT, and Infinity leadership teams beginning to investigate our options.

Despite these challenges, we definitely aim to keeping the content current. This is a goal we have among Infinity leadership and we have a leader who helps us with the technical support to do this. Brandy Hoffert, Senior Director of Rehab in Oregon, leads us in occasional audits of the materials on Springboard for accuracy and updating materials as they are developed and supplied to her. If you notice an out-of-date or missing resource, please contact Brandy at BDHoffert@infinityrehab.com or send a note in through the Suggestion Box and we’ll work to get it up-to-date or added.

Finally, one helpful tip for finding what you need on Springboard: Use the “search” feature! Choose one to two words to find related resources no matter which folder they are located. It’s a proven pro tip and makes finding what you’re looking for quick and efficient.

___________________________

Have a suggestion of your own? Great! That’s how we improve. Please share your thoughts with us through the “Suggestion Box” tab in the top header of the Springboard home page. We read every submission and take action where we can to help make Infinity a great place to work for all.
© 2019 Avamere Family of Companies
© 2019 Avamere Family of Companies
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© 2019 Avamere Family of Companies