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Our Family Is Crazy
Shining Stars

8.12.21
By: Infinity Rehab
Date: August 12, 2021

Our first Shining Star this issue is Blake Carson, PTA. Blake works at Bothell Health Care in Bothell, Washington.

Blake provides EXCELLENT customer service to his facility, his patients, and to patients’ families.

Family members are now allowed into facility with appropriate PPE and following state vaccine requirements. Family members have been more difficult to deal with and expressing more frustrations towards nursing and therapists. These elevated behavioral challenges are believed to be due to the additional life stresses brought on by COVID-19 (as we are witnessing with increased escalation of bad behavior/agitation on airplanes).

A patient was scheduled off PT for a particular weekday and on for a weekend treatment for six times a week. Family member was upset her mother was not being seen by PT that particular day and wanted to take patient home pre-maturely.

Blake Carson, PTA, went back on the clock and gave the patient a full PT treatment after the end of his shift. He entertained the family member and patient with his charisma and excellent customer service. Patient’s family member was extremely happy after Blake’s PT treatment and expressed her gratitude to the facility. Blake saved the day AGAIN! Kudos!

Our second Shining Star this issue is Marissa Bonnell, SLP. Marissa works at Oregon City Health Care in Oregon City, Oregon.

Marissa is such a skilled DOR and SLP therapist. She has assisted in managing three buildings at a time when DORs are on PTO and has helped be a DOR or back-up manager in the last few months at four buildings. She does this while also being the primary SLP therapist for Oregon City and Molalla Manor. Her organizational skills are superb.

Marissa has volunteered to assist with DOR duties in the upcoming months for a DOR going on maternity leave while managing her own building and being the primary SLP therapist at a third building.

Marissa recently covered an “emergency” evaluation need for a patient that was ordered on NPO until a SLP eval could be completed, with no scheduled SLP therapist for that day. She worked a very long day in order to get this patient what they needed. Her dedication to patient care clearly shows the Infinity values regarding “Passion for the quality of people’s lives” and “Quality that is obvious.”


Shining Stars 8.12.21

By: Infinity Rehab
Date: August 12, 2021


Our first Shining Star this issue is Blake Carson, PTA. Blake works at Bothell Health Care in Bothell, Washington.

Blake provides EXCELLENT customer service to his facility, his patients, and to patients’ families.

Family members are now allowed into facility with appropriate PPE and following state vaccine requirements. Family members have been more difficult to deal with and expressing more frustrations towards nursing and therapists. These elevated behavioral challenges are believed to be due to the additional life stresses brought on by COVID-19 (as we are witnessing with increased escalation of bad behavior/agitation on airplanes).

A patient was scheduled off PT for a particular weekday and on for a weekend treatment for six times a week. Family member was upset her mother was not being seen by PT that particular day and wanted to take patient home pre-maturely.

Blake Carson, PTA, went back on the clock and gave the patient a full PT treatment after the end of his shift. He entertained the family member and patient with his charisma and excellent customer service. Patient’s family member was extremely happy after Blake’s PT treatment and expressed her gratitude to the facility. Blake saved the day AGAIN! Kudos!

Our second Shining Star this issue is Marissa Bonnell, SLP. Marissa works at Oregon City Health Care in Oregon City, Oregon.

Marissa is such a skilled DOR and SLP therapist. She has assisted in managing three buildings at a time when DORs are on PTO and has helped be a DOR or back-up manager in the last few months at four buildings. She does this while also being the primary SLP therapist for Oregon City and Molalla Manor. Her organizational skills are superb.

Marissa has volunteered to assist with DOR duties in the upcoming months for a DOR going on maternity leave while managing her own building and being the primary SLP therapist at a third building.

Marissa recently covered an “emergency” evaluation need for a patient that was ordered on NPO until a SLP eval could be completed, with no scheduled SLP therapist for that day. She worked a very long day in order to get this patient what they needed. Her dedication to patient care clearly shows the Infinity values regarding “Passion for the quality of people’s lives” and “Quality that is obvious.”

© 2019 Avamere Family of Companies
© 2019 Avamere Family of Companies
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© 2019 Avamere Family of Companies